See Additional resources if the problem is unresolved or if there are other scanning problems. If there is a connection problem, follow the instructions in the tool. If your printer is not listed, turn it on and click Retry. This convenient shortcut can be used for easy access to the HP Print and Scan Doctor for troubleshooting and problem-solving help you may need in the future. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. Note: The first time you run the HPPSdr.exe file it will place a shortcut to the HP Print and Scan Doctor on your desktop. Follow the on-screen instructions to use the HP Print and Scan Doctor.Navigate to the location where you saved the file on your computer and double-click the HPPSdr.exe filename to open and run the tool.
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